Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing or using CaseAssistant's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

2.1 Administrative Support Services

CaseAssistant provides:

• Document bundle preparation and organization
• Evidence compilation and indexing
• Document formatting and pagination
• Case file organization and management
• Administrative support for legal proceedings

2.2 What We Do NOT Provide

• Legal advice or opinions
• Legal representation or advocacy
• Reserved legal activities as defined by the Legal Services Act 2007
• Drafting of legal documents requiring legal expertise
• Court representation or appearances

3. Client Responsibilities

3.1 Professional Responsibility

• You must be a qualified solicitor, barrister, or regulated legal professional
• You retain full professional responsibility for all legal matters
• You must review all work product before submission or use
• You are responsible for ensuring compliance with court rules and deadlines

3.2 Document Review Obligation

3.3 Information Accuracy

• Provide accurate and complete information about your requirements
• Ensure all source documents are authentic and properly authorized
• Notify us immediately of any errors or changes in requirements
• Maintain client confidentiality and data protection obligations

4. Service Standards and Delivery

4.1 Quality Standards

• Professional document formatting and presentation
• Accurate pagination and indexing
• Compliance with standard court bundle requirements
• Secure handling of confidential information

4.2 Delivery Timeframes

• Standard service: 48-72 hours from receipt of complete instructions
• Urgent service: 24-48 hours (subject to availability and additional charges)
• Response time: Initial response within 2 hours during business hours
• Timeframes are estimates and may vary based on complexity

5. Pricing and Payment

5.1 Pricing Structure

• Pay-as-you-go pricing based on project scope
• Quotes provided within 2 hours of request
• Urgent work may incur additional charges
• All prices exclude VAT where applicable

5.2 Payment Terms

• Payment due within 30 days of invoice date
• Late payment charges may apply after 30 days
• We reserve the right to suspend services for overdue accounts
• Disputed invoices must be raised within 14 days

6. Confidentiality and Data Protection

6.1 Confidentiality Obligations

• We maintain strict confidentiality of all client information
• All staff sign comprehensive confidentiality agreements
• Secure systems for document transfer and storage
• Professional indemnity insurance coverage

6.2 Data Protection Compliance

• Full GDPR compliance for all data processing
• Secure deletion of documents after completion
• Regular security audits and updates
• Data processing agreements available upon request

7. Limitation of Liability

7.1 Service Limitations

Our liability is limited to the administrative services we provide. We are not liable for:

• Legal advice or professional judgment
• Court decisions or case outcomes
• Missed deadlines due to late instructions
• Errors in source documents provided by clients
• Consequential or indirect losses

7.2 Financial Limitations

• Total liability limited to fees paid for the specific service
• Professional indemnity insurance covers errors in our administrative work
• Claims must be notified within 6 months of service completion

8. Quality Assurance and Revisions

8.1 Quality Control

• Multi-stage review process for all work
• Senior oversight on complex cases
• Compliance checks against standard requirements

8.2 Revision Policy

• Free revisions for errors in our work
• Additional charges for changes in client requirements
• Urgent revisions subject to availability
• All revisions must be requested within 7 days

9. Termination

Either party may terminate services:

• With 7 days' written notice for ongoing arrangements
• Immediately for breach of these terms
• Immediately for non-payment of fees
• Work in progress will be completed and charged accordingly

10. Professional Standards

10.1 Regulatory Compliance

• We operate within the scope of non-reserved legal activities
• Compliance with relevant professional standards
• Regular training on legal sector requirements

10.2 Ethical Standards

• No conflicts of interest policy
• Transparent pricing and service delivery
• Professional conduct in all client interactions

11. Dispute Resolution

• Initial disputes should be raised directly with our management team
• Formal complaints procedure available upon request
• Mediation preferred before legal proceedings
• English law governs these terms
• London courts have exclusive jurisdiction

12. Changes to Terms

We may update these terms periodically. Significant changes will be communicated with 30 days' notice. Continued use of services constitutes acceptance of updated terms.

13. Contact Information

For questions about these terms or our services: